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Conflict Resolution Fitness Test
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Conflict Resolution Fitness Test

Paula Drouin2026-05-18T09:42:58-06:00

It is the time of year for making resolutions. Health, fitness, happiness, work-life balance, eating right, getting more exercise, more sleep, spending more time with family and friends...and the list goes on. If finding, creating, maintaining, or achieving healthy relationships was one of your resolutions then becoming comfortable and confident resolving conflicts could mean the difference between success and failure. How conflict resolution savvy are you? Have you mastered the micro-skills required to journey through conflict? Are you confident that you have a framework that will provide the route from simply arguing issues to resolving them? Answer the following questions to [...]

Conflict Resolution Fitness TestPaula Drouin2026-05-18T09:42:58-06:00

‘Conflict Encouraged’ Work Spaces

Paula Drouin2026-05-18T09:43:08-06:00

The time has come to create “Conflict Encouraged" work spaces, please. If I have learned anything after twenty-one years of being a ‘neutral’ parachuting into organizations to address conflict, it is this: Talking about the other person, does not resolve conflict Picking a side, does not resolve conflict Finger pointing, fault finding, and blaming others, does not resolve conflict Ignoring conflict, does not resolve conflict Formal complaints, do not resolve conflict Conflict is not the name of an individual It is time to accept that when two or more of us are gathered together a conflict will arise. Conflict is [...]

‘Conflict Encouraged’ Work SpacesPaula Drouin2026-05-18T09:43:08-06:00

What does FAIRNESS have to do with it?

Paula Drouin2026-05-18T09:43:08-06:00

“The world isn't fair, Calvin." "I know Dad, but why isn't it ever unfair in my favor?” ― Bill Watterson, The Essential Calvin and Hobbes: A Calvin and Hobbes Treasury Have you ever wondered what is going on in your brain or the brains of your clients and coworkers when a conflict exists? Have you been surprised or confused about what appeared to be an “off the chart” reaction to something you perceived as pretty mundane? Well, breakthroughs in Neuro Science are now beginning to explain some of that phenomenon. Throughout my career I have noticed that ‘fairness’ is frequently [...]

What does FAIRNESS have to do with it?Paula Drouin2026-05-18T09:43:08-06:00