Conducting Workplace Conflict Assessments
St Albert Inn & Suites 156 Saint Albert Trail, St. Albert, AB T8N 0P5, St. Albert, AB, CAUnderstanding how to assess conflict is the most useful skill in an ADR Practitioners toolbox. Employers are sometimes too involved to be able to step back, listen for specific information, and analyze in way to determine the root causes and conflict themes within a workplace.
Comfort in Conflict [Online]
Online Course , CanadaThis course normalizes conflict. It aims to take fear and helplessness out of addressing the conflicts in your life, at home or at work. Becoming comfortable with conflict requires an understanding of what it is, the purpose it serves, how it expands and contracts, how people respond, and learning the skills and steps for resolution. We will provide a supportive, inspirational training space for you to learn and practice the foundational skills and models you need to get started.
Communicating Through Conflict [Online]
Online Course , CanadaCommunicating Through Conflict is an intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life. You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding. This course will include skills in listening, questioning, disclosing, clarifying assumptions, how to dialogue with dignity, and speaking assertively.
Mediation Foundation 1.1
This is the first course of four required to meet the mediation course requirements towards earning our Mediation Training Certificate. This is a 28 hour course with 20 of the hours spent in class online or face-to-face, plus an additional 8 hours of asynchronous work. This course will focus on the fundamentals, including: definition, theory, mediator role and presence, introduction to the interest-based mediation model with practise and coaching. Course approved by ADR Institute of Canada as recognized training towards the national designations of Qualified Mediator and Chartered Mediator. Click here for more information about national designations. Cost: $1225.00 +gst Cost includes: Instructors, guest lecturers, coaches [...]
Communicating Through Escalated Conflict [Online]
Online Course , CanadaCommunicating Through Escalated Conflict - Everything you ever wanted to know about managing anger. This online course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses. Gain insight on what some of your key triggers are and how to manage your own emotional response. Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger.
Confidence in Conflict [Online]
Online Course , CanadaThis final course in the Art of Conflict Resolution Series will help you zero in on the theory and practice of conflict resolution to further build your knowledge, skills and confidence. The conflict resolution model will be expanded upon and skill use will be integrated into conflict resolution role-play.
Introduction to Investigations
St Albert Inn & Suites 156 Saint Albert Trail, St. Albert, AB T8N 0P5, St. Albert, AB, CAThis is a basic introduction to the process of investigations and the role of the investigator. Understanding how investigation is different from mediation and other ADR process options will help mediators be clear on the lane they are working in, and how to explain to participants the options available to them when they have a complaint about a co-worker or supervisor. Understanding the formal processes will help the ADR Practitioner deeply understand the spectrum of options available.
Comfort in Conflict
University of Alberta, Faculty of Extension 10230 Jasper Avenue, Edmonton, Alberta, CanadaThis course normalizes conflict. It aims to take fear and helplessness out of addressing the conflicts in your life, at home or at work. Becoming comfortable with conflict requires an understanding of what it is, the purpose it serves, how it expands and contracts, how people respond, and learning the skills and steps for resolution. We will provide a supportive, inspirational training space for you to learn and practice the foundational skills and models you need to get started. Schedule: Tuesday, January 26th 8:30am - 12pm Wednesday, January 27th 8:30am - 12pm Tuesday, February 2nd 8:30am - 4:30pm Cost: $595 [...]
Negotiation for Mediators
This 14 hour course was designed as the negotiation component of The Mediation Training Certificate Program, as well as the ADR Practitioner Certificate Program. Trained mediators, whose training did not include negotiation, will benefit from this course, and are welcome to register without having to register for any of our other courses. Being an effective Mediator requires a deep understanding of Negotiation. This 14 hour course focuses on helping learners in mediation training understand mediation from the perspective of the parties they are mediating. It will focus on effective ways to prepare for a negotiation, participate in a negotiation to [...]
Mediation Challenges 1.2
This is the third course of four that will make up the training required to meet the mediation course requirements toward earning our Mediation Training Certificate. It is a 20 hour course comprised of 15 hours in class plus 5 hours of asynchronous work on your own. This course will focus on managing the emotional dynamic and other challenges in mediation such as, power, trauma and intercultural communication. It will also provide more role play practise mediating, with the assistance of a coach, focusing on drawing out deeper interests while managing the emotional climate. Course approved by ADR Institute of Canada as [...]
