Mediation Challenges
This is the second course of three that will make up the total 7 days of training required to meet the mediation course requirements toward earning our Mediation Certificate. This course will focus on managing the emotional dynamic and other challenges in mediation. It will also provide more role-play practice mediating with the assistance of a coach, with an expectation that a significant amount of time will be spent drawing out deeper interests. Course approved by ADR Institute of Canada as recognized training towards the national designations of Qualified Mediator and Chartered Mediator. Click here for more information about national designations. [...]
Intercultural Communication Workshop
Online Course , CanadaIntercultural communication is a 5-hour workshop about the influence of culture on communication and conflict management. Using asynchronous and synchronous learning, we will define, explore and reflect on culture, our own cultural identity and unconscious bias, and how this impacts our presence in conflict and communication. Concepts on how to increase our cultural intelligence will also be explored. This workshop includes: An e-workbook to guide learning Reflective individual assignments Short videos and brief readings Live instruction via Zoom, guided by a visual power-point Break-out room peer discussions during live session A final reflective assignment One hour of pre-work is required [...]
Being a Mediator
This is the third course of three required to complete the total 7 days of training required to meet the mediation course requirements toward earning our Mediation Certificate. This course will focus on providing a lot of practise mediating and preparing for the mediation evaluation. [/fusion_tab]
Conducting Workplace Conflict Assessments
St Albert Inn & Suites 156 Saint Albert Trail, St. Albert, AB T8N 0P5, St. Albert, AB, CAUnderstanding how to assess conflict is the most useful skill in an ADR Practitioners toolbox. Employers are sometimes too involved to be able to step back, listen for specific information, and analyze in way to determine the root causes and conflict themes within a workplace.
Comfort in Conflict [Online]
Online Course , CanadaThis course normalizes conflict. It aims to take fear and helplessness out of addressing the conflicts in your life, at home or at work. Becoming comfortable with conflict requires an understanding of what it is, the purpose it serves, how it expands and contracts, how people respond, and learning the skills and steps for resolution. We will provide a supportive, inspirational training space for you to learn and practice the foundational skills and models you need to get started.
Communicating Through Conflict [Online]
Online Course , CanadaCommunicating Through Conflict is an intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life. You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding. This course will include skills in listening, questioning, disclosing, clarifying assumptions, how to dialogue with dignity, and speaking assertively.
Mediation Foundation 1.1
This is the first course of four required to meet the mediation course requirements towards earning our Mediation Training Certificate. This is a 28 hour course with 20 of the hours spent in class online or face-to-face, plus an additional 8 hours of asynchronous work. This course will focus on the fundamentals, including: definition, theory, mediator role and presence, introduction to the interest-based mediation model with practise and coaching. Course approved by ADR Institute of Canada as recognized training towards the national designations of Qualified Mediator and Chartered Mediator. Click here for more information about national designations. Cost: $1225.00 +gst Cost includes: Instructors, guest lecturers, coaches [...]
Communicating Through Escalated Conflict [Online]
Online Course , CanadaCommunicating Through Escalated Conflict - Everything you ever wanted to know about managing anger. This online course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses. Gain insight on what some of your key triggers are and how to manage your own emotional response. Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger.
Confidence in Conflict [Online]
Online Course , CanadaThis final course in the Art of Conflict Resolution Series will help you zero in on the theory and practice of conflict resolution to further build your knowledge, skills and confidence. The conflict resolution model will be expanded upon and skill use will be integrated into conflict resolution role-play.
Introduction to Investigations
St Albert Inn & Suites 156 Saint Albert Trail, St. Albert, AB T8N 0P5, St. Albert, AB, CAThis is a basic introduction to the process of investigations and the role of the investigator. Understanding how investigation is different from mediation and other ADR process options will help mediators be clear on the lane they are working in, and how to explain to participants the options available to them when they have a complaint about a co-worker or supervisor. Understanding the formal processes will help the ADR Practitioner deeply understand the spectrum of options available.
