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The time has come to create “Conflict Encouraged" work spaces, please.  If I have learned anything after twenty-one years of being a ‘neutral’ parachuting into organizations to address conflict, it is this: Talking about the other person, does not resolve conflict Picking a side, does not resolve conflict Finger pointing, fault finding, and blaming others, does not resolve conflict Ignoring conflict, does not resolve conflict Formal complaints, do not resolve conflict Conflict is not the name of an individual It is time to accept that when two or more of us are gathered together a conflict will arise.  Conflict is [...]

“The world isn't fair, Calvin." "I know Dad, but why isn't it ever unfair in my favor?” ― Bill Watterson, The Essential Calvin and Hobbes: A Calvin and Hobbes Treasury Have you ever wondered what is going on in your brain or the brains of your clients and coworkers when a conflict exists?  Have you been surprised or confused about what appeared to be an “off the chart” reaction to something you perceived as pretty mundane?  Well, breakthroughs in Neuro Science are now beginning to explain some of that phenomenon. Throughout my career I have noticed that ‘fairness’ is frequently [...]