This course is a one-day journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses. Gain insight on what some of your key triggers are and how to manage your own emotional response. Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger.
Pre-requisite: No pre-requisites however it is strongly recommended that you complete Communicating through Conflict before taking this advance communication course
- Understand anger and the role it plays
- Identify your triggers
- Learn to de-escalate yourself
- Defuse another person’s anger
- Set limits on expressions of anger
- Disengage
This course qualifies for 7 CPD hours from CPHR Alberta
AM
- Understanding anger
- Meeting the animal within
- Survival Cycle
- Empowerment Cycle
- Defusing yourself
PM
- Understanding the angry outbursts in others
- Defusing anger
- Setting limits on expressions of anger
- Disengaging
Cost: $325 +gst
