Coaching Through Conflict – BCALM© Model

This course is divided into twelve 90-minute modules to be divided into two full day sessions and two evening sessions to meet the schedules and needs of the learners. Each module includes an:

• explanation of the theory
• a Demonstration of the practice
• an opportunity to Imitate or practice and
• a discussion about how to transfer the knowledge to their current way of being

1. Module 1:  Build Rapport
   • What brought you here?  Where are you today?
   • What is coaching? What is conflict?  Who are your clients?
   • How can you support them through Conflict?
   • How will we learn about Coaching Through Conflict? Building Rapport.
2. Module 2:  Commit to Coaching
   • BCALM
   • What would be the best use of our time?  First coaching exercise.
   • Building rapport and setting goals and agendas for your clients.
3. Module 3:  Ask Questions
   • Who are your clients?  Where are they coming from?
   • Identifying patterns of behaviour
   • Using the Enneagram in Coaching
   • Red Zone Green Zone: The Neuroscience
   • Match and move techniques
4. Module 4: Lean In
   • Power Listening
   • Guided questions for discovering what is
   • The Miracle Questions
   • SHIFTing from Red to Green
   • The whole person approach to SHIFT focus and perspective in Conflict
5. Module 5: Move Forward
   • Brainstorming options
   • Setting goals
   • Getting commitments
   • Supporting the plan
   • Setting the next meeting
6. Module 6:  Putting it all together
   • BCALM First Coaching with the Model exercise
   • Debrief.
7. Module 7: Know the client
   • Learning Styles
   • Scales of Wellbeing
   • Neuroscience of Conflict continued
8. Module 8:  The Enneagram
   • Subtypes
   • Forces at work in Conflict
   • Appreciative Coaching
9. Module 9: Responding to Change
   • Touch points for Coaches
   • Accountability and Responsibility
   • A model for responding to change
10. Module 10: Reviewing the elements of BCALM
    • Practicing one element at a time
11. Module 11: Applying the process
    • Who, what, where, when to coach through conflict
    • Case study analysis
12. Module 12: Moving Forward 2
    • Final practice session with feedback
    • Final thoughts and graduation

Dr. Nancy Love has served as an educator, a coach, a consultant, a mediator, a facilitator, an intervenor, an advisor, a professional speaker and an author in the field of conflict management for more than 20 years. She has trained as a coach with Lori-anne Demers and with Judith Glaser and most recently with the Integrative Enneagram Institute out of South Africa. Founder and president of the PULSE Institute, Nancy has worked across the US and Canada, with the University of the Virgin Islands, MacEwan University, Mount Royal University, the Government of Alberta and most recently as an advisor to Parks Canada’s Centre for Values and Ethics and as a senior practitioner and director for the Workplace Fairness Institute. Nancy has a strong education background and a firm commitment to quality conversations, which is evident in her approach to training professionals in the field to do this important work. Experiential learning and individualized learning plans aimed at meeting the objectives of the course, is how she designs and teaches. Continually focusing on the needs of the learners.

The idea of preventing someone from registering for a course makes us all crazy, so we won’t do that.  However, we need to order printing a week before the course and make final decisions about the number of coaches to bring in, and confirm the size of the classroom being rented.  Therefore, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date.

We know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course, then we will give you a full credit towards another course which you, or someone you choose to transfer it to, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.