LEADING THROUGH CONFLICT is our most sought after private offering and has been delivered to various municipal and provincial government employees. This two-day course is designed to enable Leaders to build their approach, skills, and confidence when dealing with conflicts among those who report to them. There is not a wasted minute in the two-days. You can be assured that what is taught can be applied in your workplace the next day. There is a week between Day 1 and Day 2 to give participants an opportunity to apply what they learn in Day 1 and build on that experience and receive customized learning on Day 2.
Objectives:
- To provide employees, with subordinates, the knowledge, skills, and tools they need to assess and address conflict among their direct reports.
- To understand some of the management myths that can cause conflicts to escalate
- To understand and overcome the fear of addressing conflict, by understanding which conflicts you have a responsibility to address and which ones you can simply keep an eye on.
- Provide a safe and enjoyable learning environment to take risks and gain some valuable skills with support from a professional, experienced instructional team.
- To answer your candid questions regarding how to deal with the difficult and complex interpersonal world of modern workplaces.
Instructor: Paula Drouin – Paula draws on her twenty-one years of working predominately in workplaces as a mediator, investigator, negotiator, conflict assessor, and trainer. This course is a culmination of knowledge and experience gain on the front-line of mediating workplace conflicts and working with leaders, HR, and Unions in addressing conflicts. Paula has held the National Designation of Chartered Mediator for over eighteen years; holds the International Mediator Designation; and has a Master of Arts Degree in Human Security and Peace Building. She is well respected as a conflict resolution practitioner and course designer and facilitator provincially and nationally. Paula was one of the course designers and instructors for the Alberta Arbitration and Mediation Society Certificate Program (now known as ADR Institute of Alberta), she instructs for the Justice Institute of Alberta, Native Counselling Services of Alberta, and for various Universities locally, nationally and internationally. The community is fortunate to have Paula’s expertise and this course made available for public registration.
Day 1 – AM
- Recognize what conflict is and the signs indicating its presence
- Management myths that interfere with resolution
- Become familiar with how to stop the drama
- Discover ways to assess conflicts to determine how and when to get involved
- Gain confidence in identifying the issues and negotiables
- Discover how to surface underlying motivations of the disputing parties
- How to respond if it is not conflict but another issue that is causing conflict
- Receive tips on your role as a leader
- Enter the world of survival and empowerment mindsets.
Day 1 – PM
- Be Introduced to the CALM model of conflict resolution and how to use it as a Leader
- Become familiar with what the purpose is, when to use the model, and why you use it
- Clearly identify what you are going to have the parties resolve
- Learn how to introduce the idea of using the CALM model with the parties
- Learn and practice preparing each individual for the dialogue
- Learn and practice facilitating the CALM model
- Create an action plan for practice and application before Day 2
Day 2 – ALL DAY
- Debrief Day 1 learnings and questions
- Report in on your action plan
- Participate in practice session the areas participants struggled with
- Participate in practice session of the model with deeper insight shared and practice of the skills and subtle intricacies that make the model work
Cost: $570 +gst
Upcoming Course Dates
Registration is currently closed for this course. To be notified of the next course offering, click here.
