ADR Learning Institute has partnered with Dr. Nancy Love on the creation this Conflict Coaching course that forms part of our ADR Practitioner Certificate Program.
BCALM© – COACHING THROUGH CONFLICT
We are honored to have Dr. Nancy Love work with us on the creation of the BCALM – Coaching through Conflict course. Nancy holds a Doctorate in Education and is a very accomplished conflict resolution course designer, trainer, and dispute resolution facilitator. She is also a certified Conflict Coach. Nancy Love and Paula Drouin have known each other for over twenty years and have worked together for over ten years. It is very exciting to be collaborating with her on the design and delivery of this course.
In conflict situations people are not always at their best. Helping them discover their own emotional and physiological responses to conflict can move them a long way toward peaceful productive lives. In this course you will learn to coach your clients to understand and approach conflict as information, from a place of curiosity rather than accusation. Shifting from the Red Zone of Fight Flight or Freeze to the Green Zone of Release, Relax and Relate. Providing them with skills to do that with others, helps everyone have conversations where heads, hearts and bodies align. Participants will learn to coach by coaching and being coached through out program. New tools and approaches are introduced at each session.
Coaching Through Conflict is one of the qualifying courses towards our ADR Practitioner Certificate program, which is a program for Mediation professionals who want to increase the services they offer and advance their credentials.
- Explanation of the theory that supports Coaching through Conflict
- A Demonstration of the skills associated with Coaching through Conflict
- An opportunity to Imitate or practice the ART of Coaching through Conflict
- And ideas on how to Transfer this knowledge into the practice of Coaching through Conflict
- Session 1: Build Rapport
- What brought you here? Where are you today?
- Presencing with the SPIES Scales of Wellbeing
- What is coaching? What is conflict? Who are your clients?
- How can you support them through Conflict?
- Learning by doing B Coaching Through Conflict
- Session 2: Commit to Coaching
- Who are your clients? Where are they coming from?
- Identifying patterns of behaviour
- Goal setting using the GRID
- Committing to the BCALM process
- Signing the Coaching Contract
- Learn by doing C
- Session 3: Ask Questions
- Appreciative Inquiry: Principles and Practice
- POWER Listening
- Setting Criteria for sustainable outcomes
- Red Zone Yellow Zone Green Zone: The Neuroscience
- Match and move techniques
- Appreciative Coaching
- Learn by doing A
- Session 4: Lean In
- Accountability and Responsibility
- A model for responding to change
- Touch points for Coaches
- SHIFTing from Red, through Yellow, to Green
- Brainstorming options
- Testing options against Criteria
- The whole person approach with SPIES
- Learn by doing L
- Session 5: Move Forward
- Planning for sustainable outcomes
- Using the Anticipatory Principles
- Applying the Accountability Responsibility Model
- Getting commitments
- Testing and Supporting the Plan
- Setting the next meeting
- Learn by doing M
- Session 6: BCALM Putting it all together
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- Reviewing the elements and essentials of BCALM
- Learn by doing BCALM
- Final practice session with feedback
- Final thoughts and graduation
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Dr. Nancy Love has served as an educator, a coach, a consultant, a mediator, a facilitator, an intervenor, an advisor, a professional speaker and an author in the field of conflict management for more than 20 years. She has trained as a coach with Lori-Anne Demers and with Judith Glaser and most recently with the Integrative Enneagram Institute out of South Africa. Founder and Past President of the PULSE Institute, Nancy has worked across the US and Canada, with the University of the Virgin Islands, MacEwan University, Mount Royal University, the Government of Alberta and most recently as an advisor to Parks Canada’s Centre for Values and Ethics and as a senior practitioner and director for the Workplace Fairness Institute. Nancy has a strong education background and a firm commitment to quality conversations, which is evident in her approach to training professionals in the field to do this important work. Experiential learning and individualized learning plans aimed at meeting the objectives of the course, is how she designs and teaches. Continually focusing on the needs of the learners.This course is designed for people who have already been trained in mediation. We recognize mediation training from ADR Institute of Canada and their Provincial Affiliates, JIBC, Mount Royal University, and ADR Learning Institute Graduates. If you have mediation training from elsewhere, simply email director@adrlearninginstitute.ca requesting permission to register.
