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DTEND;TZID=America/Edmonton:20260530T160000
DTSTAMP:20260203T024635Z
CREATED:20250608T205709Z
LAST-MODIFIED:20260203T024635Z
UID:10000193-1780129800-1780156800@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nSaturday\, May 30\, 2026 – 8:30 am – 4:00 pm MT\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPrice:\n$325.00 CAD +GST \nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. \n\nRegister\nIf you have already taken a course with us\, please email coursesupport@adrlearninginstitute.ca for any further course registrations at this time. \n\nIf you are a new student or a representative of a new student\, please fill out the form below entering the information of the person taking the course. \n\n\n\n\n\nUpon hitting SUBMIT you will be taken to FlyWire for payment and will be required to fill out the information for the individual or organization being billed.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-spring-2026/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20260321T083000
DTEND;TZID=America/Edmonton:20260321T160000
DTSTAMP:20260203T024542Z
CREATED:20250608T164818Z
LAST-MODIFIED:20260203T024542Z
UID:10000186-1774081800-1774108800@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nSaturday\, March 21\, 2026 – 8:30 am – 4:00 pm MT\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPrice:\n$325.00 CAD +GST \nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. \n\nRegister\nIf you have already taken a course with us\, please email coursesupport@adrlearninginstitute.ca for any further course registrations at this time. \n\nIf you are a new student or a representative of a new student\, please fill out the form below entering the information of the person taking the course. \n\n\n\n\n\nUpon hitting SUBMIT you will be taken to FlyWire for payment and will be required to fill out the information for the individual or organization being billed.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-winter-2026/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20251101T083000
DTEND;TZID=America/Edmonton:20251101T160000
DTSTAMP:20250211T015011Z
CREATED:20240916T224509Z
LAST-MODIFIED:20250211T015011Z
UID:10000168-1761985800-1762012800@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nSaturday\, November 1\, 2025 – 8:30 am – 4:00 pm MT\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-fall-2025/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20250531T083000
DTEND;TZID=America/Edmonton:20250531T160000
DTSTAMP:20250211T014957Z
CREATED:20240916T223455Z
LAST-MODIFIED:20250211T014957Z
UID:10000167-1748680200-1748707200@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nSaturday\, May 31\, 2025 – 8:30 am – 4:00 pm MT\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-spring-2025/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20250315T083000
DTEND;TZID=America/Edmonton:20250315T160000
DTSTAMP:20250211T014901Z
CREATED:20240916T223137Z
LAST-MODIFIED:20250211T014901Z
UID:10000166-1742027400-1742054400@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nSaturday\, March 15\, 2025 – 8:30 am – 4:00 pm MT\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-winter-2025/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20241123T090000
DTEND;TZID=America/Edmonton:20241123T160000
DTSTAMP:20230811T220931Z
CREATED:20230729T162556Z
LAST-MODIFIED:20230811T220931Z
UID:10000142-1732352400-1732377600@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nSaturday\, November 23\, 2024 – 9:00 am – 4:00 pm MT\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-fall-2024/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20240525T090000
DTEND;TZID=America/Edmonton:20240525T160000
DTSTAMP:20230811T220813Z
CREATED:20230729T162251Z
LAST-MODIFIED:20230811T220813Z
UID:10000141-1716627600-1716652800@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nSaturday\, May 25\, 2024 – 9:00 am – 4:00 pm MT\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-spring-2024/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20240316T090000
DTEND;TZID=America/Edmonton:20240316T160000
DTSTAMP:20230811T220358Z
CREATED:20230729T161920Z
LAST-MODIFIED:20230811T220358Z
UID:10000140-1710579600-1710604800@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nSaturday\, March 16\, 2024 – 9:00 am – 4:00 pm MT\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-winter-2024/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20231118T090000
DTEND;TZID=America/Edmonton:20231118T160000
DTSTAMP:20230326T233615Z
CREATED:20221215T203216Z
LAST-MODIFIED:20230326T233615Z
UID:10000125-1700298000-1700323200@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nSaturday\, November 18\, 2023 – 9:00 am – 4:00 pm MST\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-nov-2023/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20230509T090000
DTEND;TZID=America/Edmonton:20230516T120000
DTSTAMP:20221215T203008Z
CREATED:20221215T203008Z
LAST-MODIFIED:20221215T203008Z
UID:10000124-1683622800-1684238400@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nTuesday\, May 9\, 2023 – 9:00 am – 12:00 pm MST\nTuesday\, May 16\, 2023 – 9:00 am – 12:00 pm MST\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-may-2023/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230318T090000
DTEND;TZID=UTC:20230318T163000
DTSTAMP:20220914T215456Z
CREATED:20220422T185010Z
LAST-MODIFIED:20220914T215456Z
UID:10000116-1679130000-1679157000@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nSaturday\, March 18\, 2023 – 9:00 am – 4:30 pm MST\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-13/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20221105T090000
DTEND;TZID=UTC:20221105T163000
DTSTAMP:20220914T214932Z
CREATED:20220421T223337Z
LAST-MODIFIED:20220914T214932Z
UID:10000109-1667638800-1667665800@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nSaturday\, November 5\, 2022 – 9:00 am – 4:30 pm MST\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-12/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20220524T090000
DTEND;TZID=America/Edmonton:20220531T120000
DTSTAMP:20220114T232202Z
CREATED:20211114T232650Z
LAST-MODIFIED:20220114T232202Z
UID:10000097-1653382800-1653998400@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nTuesday\, May 24\, 2022 – 9:00 am – 12:00 pm MST\nTuesday\, May 31\, 2022 – 9:00 am – 12:00 pm MST\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta and covers: \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-11/
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20220305T090000
DTEND;TZID=America/Edmonton:20220305T160000
DTSTAMP:20220114T231531Z
CREATED:20210827T212253Z
LAST-MODIFIED:20220114T231531Z
UID:10000092-1646470800-1646496000@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a one-day journey through the world of emotional outbursts.  Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nSaturday\, March 5th\, 2022 – 9:00 am – 4:00 pm MST\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta \nAM \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\n\nPM \n\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-10/
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20211026T130000
DTEND;TZID=America/Edmonton:20211028T163000
DTSTAMP:20210714T193932Z
CREATED:20210712T200338Z
LAST-MODIFIED:20210714T193932Z
UID:10000035-1635253200-1635438600@adrlearninginstitute.ca
SUMMARY:Communicating through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a one-day journey through the world of emotional outbursts.  Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nTuesday\, October 26\, 2021 – 1:00pm – 4:30pm MDT\nThursday\, October 28\, 2021 – 1:00pm – 4:30pm MDT\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta \nAM \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\n\nPM \n\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Jaemi Bertrand – After earning her Bachelor of Arts in Psychology degree from the University of Alberta\, Jaemi pursued training in Conflict Management through the ADR Institute of Alberta\, with 250+ hours of conflict resolution training. She holds certificates in Conflict Leadership\, Attuned Communication in Dispute Resolution\, Integrative Negotiation\, and Facilitative Mediation. She coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-9/
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20210515T090000
DTEND;TZID=America/Edmonton:20210515T163000
DTSTAMP:20210423T223321Z
CREATED:20210423T222008Z
LAST-MODIFIED:20210423T223321Z
UID:10000085-1621069200-1621096200@adrlearninginstitute.ca
SUMMARY:Communicating Through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a one-day journey through the world of emotional outbursts.  Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSchedule:\nSaturday\, May 15\, 2021\, from 9:00 am to 4:30 pm MST with an hour lunch break. \nCost:\n$345 +gst \nHow to Register:\nThis course is being held at the University of Alberta\, Faculty of Extension\, in downtown Edmonton\, Alberta.  Registration for this course will now be done through the University of Alberta\, Faculty of Extension website.  Click here to register. \nCourse number: EXCPE 5352 \nPre-requisite  \nPre-requisite: No pre-requisites however it is strongly recommended that you complete Communicating through Conflict before taking this advance communication course. \nInstructor \nInstructor: Jaemi Bertrand – Jaemi coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi)\, the University of Alberta School of Business\, ADR Institute of Alberta (ADRIA) and NAIT\, with a focus on the topics of conflict resolution and working with emotion. Jaemi’s practice includes workplace mediation\, Civil mediation with Alberta Justice\,  as well as community mediation centred on youth. \n \nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta \nAM \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\n\nPM \n\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-8/
LOCATION:University of Alberta\, Faculty of Extension\, 10230 Jasper Avenue\, Edmonton\, Alberta\, T5J 4P6\, Canada
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20210304T083000
DTEND;TZID=America/Edmonton:20210304T163000
DTSTAMP:20210124T185605Z
CREATED:20200806T223838Z
LAST-MODIFIED:20210124T185605Z
UID:10000075-1614846600-1614875400@adrlearninginstitute.ca
SUMMARY:Communicating Through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorOutlineCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a one-day journey through the world of emotional outbursts.  Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSchedule:\nThursday\, 4 March 2021\, from 8:30 am to 4:30 pm with an hour lunch break. \nCost:\n$345 +gst \nHow to Register:\nThis course is being held at the University of Alberta\, Faculty of Extension\, in downtown Edmonton\, Alberta.  Registration for this course will now be done through the University of Alberta\, Faculty of Extension website.  Click here to register. \nCourse number: EXCPE 5352 \nPre-requisite  \nPre-requisite: No pre-requisites however it is strongly recommended that you complete Communicating through Conflict before taking this advance communication course. \nInstructor \nInstructor: Paula Drouin – Paula draws on her past experiences working in a maximum security prison and in Edmonton’s inner city to create links between theory and practice.  She has delivered workshops on this topic to Correctional Officers\, Police\, Fire\, EMS\, and as part of Peacemaker and Mediator training. \nOutline \nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta \nAM \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\n\nPM \n\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-7/
LOCATION:University of Alberta\, Faculty of Extension\, 10230 Jasper Avenue\, Edmonton\, Alberta\, T5J 4P6\, Canada
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20201117T180000
DTEND;TZID=America/Edmonton:20201124T213000
DTSTAMP:20200826T224915Z
CREATED:20191217T181506Z
LAST-MODIFIED:20200826T224915Z
UID:10000066-1605636000-1606253400@adrlearninginstitute.ca
SUMMARY:Communicating Through Escalated Conflict [Online]
DESCRIPTION:3/Course InformationPre-requisite InstructorOutlineCourse Information \nCommunicating Through Escalated Conflict – Everything you ever wanted to know about managing anger. This online course is a journey through the world of emotional outbursts.  Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSchedule:\n\nTuesday\, 17 November 2020\, 6:00 pm – 9:30 pm\nThursday\, 24 November 2020\, 6:00 pm – 9:30 pm\n\nCost:\n$345 +gst \nHow to Register:\nThis online course is being held through the University of Alberta\, Faculty of Extension.  Registration for this course will now be done through the University of Alberta\, Faculty of Extension website. Click here to register. \nCourse number: EXCPE 5352 \nPre-requisite  \nPre-requisite: No pre-requisites however it is strongly recommended that you complete Communicating through Conflict before taking this advanced communication course. \nInstructor \nInstructor: Paula Drouin – Paula draws on her past experiences working in a maximum security prison and in Edmonton’s inner city to create links between theory and practice.  She has delivered workshops on this topic to Correctional Officers\, Police\, Fire\, EMS\, and as part of Peacemaker and Mediator training. \nOutline \nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-6/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20200721T090000
DTEND;TZID=America/Edmonton:20200722T123000
DTSTAMP:20200512T233640Z
CREATED:20191011T214256Z
LAST-MODIFIED:20200512T233640Z
UID:10000044-1595322000-1595421000@adrlearninginstitute.ca
SUMMARY:Communicating Through Escalated Conflict [Online]
DESCRIPTION:3/Course InformationPre-requisite InstructorOutlineCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This online course is a journey through the world of emotional outbursts.  Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSchedule:\n\nTuesday\, 21 July 2020\, 9:00 am – 12:30 pm MST\nWednesday\, 22 July 2020\, 9:00 am – 12:30 pm MST\n\nCost:\n$345 +gst \nHow to Register:\nThis online course is being held through the University of Alberta\, Faculty of Extension.  Registration for this course will now be done through the University of Alberta\, Faculty of Extension website. Click here to register. \nCourse number: EXCPE 5352 \nPre-requisite  \nPre-requisite: No pre-requisites however it is strongly recommended that you complete Communicating through Conflict before taking this advance communication course. \nInstructor \nInstructor: Paula Drouin – Paula draws on her past experiences working in a maximum security prison and in Edmonton’s inner city to create links between theory and practice.  She has delivered workshops on this topic to Correctional Officers\, Police\, Fire\, EMS\, and as part of Peacemaker and Mediator training. \nOutline \nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-4/
LOCATION:Online Course\, Canada
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200523
DTEND;VALUE=DATE:20200524
DTSTAMP:20200405T235605Z
CREATED:20191217T175116Z
LAST-MODIFIED:20200405T235605Z
UID:10000056-1590192000-1590278399@adrlearninginstitute.ca
SUMMARY:Communicating Through Escalated Conflict [Online]
DESCRIPTION:3/Course InformationPre-requisite InstructorOutlineCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a one-day journey through the world of emotional outbursts.  Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSchedule:\nSaturday\, May 23rd\, 2020 8:30am – 4:30pm \nCost:\n$345 +gst \nHow to Register:\nThis online course is being held through the University of Alberta\, Faculty of Extension.  Registration for this course will now be done through the University of Alberta\, Faculty of Extension website. Click here to register. \nCourse number: EXCPE 5352 \nPre-requisite  \nPre-requisite: No pre-requisites however it is strongly recommended that you complete Communicating through Conflict before taking this advance communication course. \nInstructor \nInstructor: Paula Drouin – Paula draws on her past experiences working in a maximum security prison and in Edmonton’s inner city to create links between theory and practice.  She has delivered workshops on this topic to Correctional Officers\, Police\, Fire\, EMS\, and as part of Peacemaker and Mediator training. \nOutline \nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta \nAM \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\n\nPM \n\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-5/
CATEGORIES:Communicating Through Escalated Conflict,Online Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Escalated-Conflict-Online.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20200306T083000
DTEND;TZID=America/Edmonton:20200306T163000
DTSTAMP:20191217T234937Z
CREATED:20191011T214013Z
LAST-MODIFIED:20191217T234937Z
UID:10000043-1583483400-1583512200@adrlearninginstitute.ca
SUMMARY:Communicating Through Escalated Conflict
DESCRIPTION:3/Course InformationPre-requisite InstructorOutlineCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a one-day journey through the world of emotional outbursts.  Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSchedule:\nFriday\, 6 March 2020\, from 8:30 am to 4:30 pm with an hour lunch break \nCost:\n$345 +gst \nHow to Register:\nWe are excited to have entered a partnership with the Governors of the University of Alberta for our Art of Conflict Resolution courses to be delivered through the University of Alberta\, Faculty of Extension\, in downtown Edmonton\, Alberta commencing January 2020.  Registration for these courses will now be done through the UofA website. Click here to register. \nCourse number: EXCPE 5352 \nPre-requisite  \nPre-requisite: No pre-requisites however it is strongly recommended that you complete Communicating through Conflict before taking this advance communication course. \nInstructor \nInstructor: Paula Drouin – Paula draws on her past experiences working in a maximum security prison and in Edmonton’s inner city to create links between theory and practice.  She has delivered workshops on this topic to Correctional Officers\, Police\, Fire\, EMS\, and as part of Peacemaker and Mediator training. \nOutline \nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta \nAM \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\n\nPM \n\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-3/
LOCATION:University of Alberta\, Faculty of Extension\, 10230 Jasper Avenue\, Edmonton\, Alberta\, T5J 4P6\, Canada
CATEGORIES:Communicating Through Escalated Conflict
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2018/09/91_image_original-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20191126T083000
DTEND;TZID=America/Edmonton:20191126T163000
DTSTAMP:20191008T155412Z
CREATED:20181024T144703Z
LAST-MODIFIED:20191008T155412Z
UID:10000025-1574757000-1574785800@adrlearninginstitute.ca
SUMMARY:Communicating Through Escalated Conflict
DESCRIPTION:Registration is currently closed for this course. To be notified of the next course offering\, click here.\nCourse InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a one-day journey through the world of emotional outbursts.  Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \nTuesday\, 26 November 2019\, from 8:30 am to 4:30 pm with an hour lunch break. \nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta \nAM \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\n\nPM \n\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Paula Drouin – Paula draws on her past experiences working in a maximum security prison and in Edmonton’s inner city to create links between theory and practice.  She has delivered workshops on this topic to Correctional Officers\, Police\, Fire\, EMS\, and as part of Peacemaker and Mediator training. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-2-2019-11-15/
LOCATION:St Albert Inn & Suites\, 156 Saint Albert Trail\, St. Albert\, AB T8N 0P5\, St. Albert\, T8N 0P5\, CA
CATEGORIES:Communicating Through Escalated Conflict,Core Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2018/09/91_image_original-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Edmonton:20190718T083000
DTEND;TZID=America/Edmonton:20190718T163000
DTSTAMP:20190704T172224Z
CREATED:20181024T144703Z
LAST-MODIFIED:20190704T172224Z
UID:10000022-1563438600-1563467400@adrlearninginstitute.ca
SUMMARY:Communicating Through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a one-day journey through the world of emotional outbursts.  Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \nThursday\, 18 July 2019\, from 8:30 am to 4:30 pm with an hour lunch break. \nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta \nAM \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\n\nPM \n\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Paula Drouin – Paula draws on her past experiences working in a maximum security prison and in Edmonton’s inner city to create links between theory and practice.  She has delivered workshops on this topic to Correctional Officers\, Police\, Fire\, EMS\, and as part of Peacemaker and Mediator training. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-2-2019-07-18/
LOCATION:St Albert Inn & Suites\, 156 Saint Albert Trail\, St. Albert\, AB T8N 0P5\, St. Albert\, T8N 0P5\, CA
CATEGORIES:Communicating Through Escalated Conflict,Core Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2018/09/91_image_original-1.jpg
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DTSTART;TZID=America/Edmonton:20190322T083000
DTEND;TZID=America/Edmonton:20190322T163000
DTSTAMP:20190305T230108Z
CREATED:20181024T144703Z
LAST-MODIFIED:20190305T230108Z
UID:10000021-1553243400-1553272200@adrlearninginstitute.ca
SUMMARY:Communicating Through Escalated Conflict
DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a one-day journey through the world of emotional outbursts.  Explore why humans are wired to avoid or attack and what triggers those responses.  Gain insight on what some of your key triggers are and how to manage your own emotional response.  Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. \nSCHEDULE: \n\nFriday\, 22nd March 2019\, from 8:30 am to 4:30 pm with an hour lunch break.\n\nOBJECTIVES: \n\nUnderstand anger and the role it plays\nIdentify your triggers\nLearn to de-escalate yourself\nDefuse another person’s anger\nSet limits on expressions of anger\nDisengage\n\nOUTLINE: \nThis course qualifies for 7 CPD hours from CPHR Alberta \nAM \n\nUnderstanding anger\nMeeting the animal within\nSurvival Cycle\nEmpowerment Cycle\nDefusing yourself\n\nPM \n\nUnderstanding the angry outbursts in others\nDefusing anger\nSetting limits on expressions of anger\nDisengaging\n\nPre-requisite  \nPre-requisite: To get the most out of this course\, we recommend Communicating Through Conflict\,  or some prior communication skills training.  However\, this course can be taken as a stand-alone course.If you attend the two communication courses\, Communicating Through Conflict and Communicating Through Escalated Conflict\, in combination with Comfort in Conflict and Confidence in Conflict\, you will earn a Certificate in The Art of Conflict Resolution.  \nInstructor \nInstructor: Paula Drouin – Paula draws on her past experiences working in a maximum security prison and in Edmonton’s inner city to create links between theory and practice.  She has delivered workshops on this topic to Correctional Officers\, Police\, Fire\, EMS\, and as part of Peacemaker and Mediator training. \nRegistration Cut-Off  \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\,  then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
URL:https://adrlearninginstitute.ca/course/communicating-through-escalated-conflict-2/
LOCATION:St Albert Inn & Suites\, 156 Saint Albert Trail\, St. Albert\, AB T8N 0P5\, St. Albert\, T8N 0P5\, CA
CATEGORIES:Communicating Through Escalated Conflict,Core Courses
ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2018/09/91_image_original-1.jpg
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