BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ADR Learning Institute - ECPv6.17.3.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:ADR Learning Institute X-ORIGINAL-URL:https://adrlearninginstitute.ca X-WR-CALDESC:Events for ADR Learning Institute REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Edmonton BEGIN:DAYLIGHT TZOFFSETFROM:-0700 TZOFFSETTO:-0600 TZNAME:MDT DTSTART:20180311T090000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0600 TZOFFSETTO:-0700 TZNAME:MST DTSTART:20181104T080000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0700 TZOFFSETTO:-0600 TZNAME:MDT DTSTART:20190310T090000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0600 TZOFFSETTO:-0700 TZNAME:MST DTSTART:20191103T080000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0700 TZOFFSETTO:-0600 TZNAME:MDT DTSTART:20200308T090000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0600 TZOFFSETTO:-0700 TZNAME:MST DTSTART:20201101T080000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0700 TZOFFSETTO:-0600 TZNAME:MDT DTSTART:20210314T090000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0600 TZOFFSETTO:-0700 TZNAME:MST DTSTART:20211107T080000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0700 TZOFFSETTO:-0600 TZNAME:MDT DTSTART:20220313T090000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0600 TZOFFSETTO:-0700 TZNAME:MST DTSTART:20221106T080000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0700 TZOFFSETTO:-0600 TZNAME:MDT DTSTART:20230312T090000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0600 TZOFFSETTO:-0700 TZNAME:MST DTSTART:20231105T080000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0700 TZOFFSETTO:-0600 TZNAME:MDT DTSTART:20240310T090000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0600 TZOFFSETTO:-0700 TZNAME:MST DTSTART:20241103T080000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0700 TZOFFSETTO:-0600 TZNAME:MDT DTSTART:20250309T090000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0600 TZOFFSETTO:-0700 TZNAME:MST DTSTART:20251102T080000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0700 TZOFFSETTO:-0600 TZNAME:MDT DTSTART:20260308T090000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0600 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20261101T080000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:UTC BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0000 TZNAME:UTC DTSTART:20210101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20260502T083000 DTEND;TZID=America/Edmonton:20260502T160000 DTSTAMP:20260203T024907Z CREATED:20251006T022528Z LAST-MODIFIED:20260203T024907Z UID:10000209-1777710600-1777737600@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nSaturday\, May 2\, 2026 – 8:30 am – 4:00 pm MT\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPrice:\n$325.00 CAD +GST \nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. \n\nRegister\nIf you have already taken a course with us\, please email coursesupport@adrlearninginstitute.ca for any further course registrations at this time. \n\nIf you are a new student or a representative of a new student\, please fill out the form below entering the information of the person taking the course. \n\n\n\n\n\nUpon hitting SUBMIT you will be taken to FlyWire for payment and will be required to fill out the information for the individual or organization being billed. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-spring-2026/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20260221T083000 DTEND;TZID=America/Edmonton:20260221T160000 DTSTAMP:20260203T024817Z CREATED:20250608T165538Z LAST-MODIFIED:20260203T024817Z UID:10000187-1771662600-1771689600@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nSaturday\, February 21\, 2026 – 8:30 am – 4:00 pm MT\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPrice:\n$325.00 CAD +GST \nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. \n\nRegister\nIf you have already taken a course with us\, please email coursesupport@adrlearninginstitute.ca for any further course registrations at this time. \n\nIf you are a new student or a representative of a new student\, please fill out the form below entering the information of the person taking the course. \n\n\n\n\n\nUpon hitting SUBMIT you will be taken to FlyWire for payment and will be required to fill out the information for the individual or organization being billed. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-winter-2026/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20251018T083000 DTEND;TZID=America/Edmonton:20251018T160000 DTSTAMP:20250806T215905Z CREATED:20240916T221930Z LAST-MODIFIED:20250806T215905Z UID:10000165-1760776200-1760803200@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nSaturday\, October 18\, 2025 – 8:30 am – 4:00 pm MT\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-fall-2025/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20250503T083000 DTEND;TZID=America/Edmonton:20250503T160000 DTSTAMP:20250211T015147Z CREATED:20240916T221414Z LAST-MODIFIED:20250211T015147Z UID:10000164-1746261000-1746288000@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nSaturday\, May 3\, 2025 – 8:30 am – 4:00 pm MT\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-spring-2025/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20250222T083000 DTEND;TZID=America/Edmonton:20250222T160000 DTSTAMP:20250211T015132Z CREATED:20240916T220927Z LAST-MODIFIED:20250211T015132Z UID:10000163-1740213000-1740240000@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nSaturday\, February 22\, 2025 – 8:30 am – 4:00 pm MT\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-winter-2025/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20241026T090000 DTEND;TZID=America/Edmonton:20241026T160000 DTSTAMP:20230811T220911Z CREATED:20230729T161456Z LAST-MODIFIED:20230811T220911Z UID:10000139-1729933200-1729958400@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nSaturday\, October 26\, 2024 – 9:00 am – 4:00 pm MT\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-fall-2024/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20240420T090000 DTEND;TZID=America/Edmonton:20240420T160000 DTSTAMP:20230811T220748Z CREATED:20230729T160927Z LAST-MODIFIED:20230811T220748Z UID:10000138-1713603600-1713628800@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nSaturday\, April 20\, 2024 – 9:00 am – 4:00 pm MT\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-spring-2024/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20240224T090000 DTEND;TZID=America/Edmonton:20240224T160000 DTSTAMP:20240221T160601Z CREATED:20230729T160604Z LAST-MODIFIED:20240221T160601Z UID:10000137-1708765200-1708790400@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nSaturday\, February 24\, 2024 – 9:00 am – 4:00 pm MT\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-winter-2024/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20231028T090000 DTEND;TZID=America/Edmonton:20231028T160000 DTSTAMP:20221215T202523Z CREATED:20221215T202523Z LAST-MODIFIED:20221215T202523Z UID:10000123-1698483600-1698508800@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nSaturday\, October 28\, 2023 – 9:00 am – 4:00 pm MST\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-oct-2023/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20230418T090000 DTEND;TZID=America/Edmonton:20230425T120000 DTSTAMP:20221215T202323Z CREATED:20221215T202224Z LAST-MODIFIED:20221215T202323Z UID:10000122-1681808400-1682424000@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nTuesday\, April 18\, 2023 – 9:00 am – 12:00 pm MST\nTuesday\, April 25\, 2023 – 9:00 am – 12:00 pm MST\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-apr-2023/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20230225T090000 DTEND;TZID=UTC:20230225T163000 DTSTAMP:20220914T215317Z CREATED:20220422T184515Z LAST-MODIFIED:20220914T215317Z UID:10000115-1677315600-1677342600@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nSaturday\, February 25\, 2023 – 9:00 am – 4:30 pm MST\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-feb-2023/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20221015T090000 DTEND;TZID=UTC:20221015T163000 DTSTAMP:20220914T214637Z CREATED:20220408T223023Z LAST-MODIFIED:20220914T214637Z UID:10000108-1665824400-1665851400@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nSaturday\, October 15\, 2022 – 9:00 am – 4:30 pm MST\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-11/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20220503T090000 DTEND;TZID=America/Edmonton:20220510T120000 DTSTAMP:20220114T232059Z CREATED:20211114T232043Z LAST-MODIFIED:20220114T232059Z UID:10000096-1651568400-1652184000@adrlearninginstitute.ca SUMMARY:Communicating through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\n\nTuesday\, May 3\, 2022 – 9:00 am – 12:00 pm MST\nTuesday\, May 10\, 2022 – 9:00 am – 12:00 pm MST\n\nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta and will cover \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-10/ CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20220212T090000 DTEND;TZID=America/Edmonton:20220212T160000 DTSTAMP:20220114T231150Z CREATED:20210827T211015Z LAST-MODIFIED:20220114T231150Z UID:10000091-1644656400-1644681600@adrlearninginstitute.ca SUMMARY:Communicating Through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a one-day intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\nDays run from 9:00 am to 4:00 pm with an hour for lunch\, unless otherwise noted. \nSaturday\, February 12th\, 2022 \nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta \nAM \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\n\nPM \n\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Heather Stewart \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-9/ CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20211002T090000 DTEND;TZID=America/Edmonton:20211002T163000 DTSTAMP:20210712T195715Z CREATED:20210712T195407Z LAST-MODIFIED:20210712T195715Z UID:10000033-1633165200-1633192200@adrlearninginstitute.ca SUMMARY:Communicating Through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a one-day intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\nDays run from 9:00 am to 4:30 pm with an hour for lunch\, unless otherwise noted. \nSaturday\, October 2nd\, 2021 \nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta \nAM \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\n\nPM \n\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Cecile Schultz \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-8/ CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20210501T090000 DTEND;TZID=America/Edmonton:20210501T163000 DTSTAMP:20210423T223111Z CREATED:20210423T221313Z LAST-MODIFIED:20210423T223111Z UID:10000084-1619859600-1619886600@adrlearninginstitute.ca SUMMARY:Communicating Through Conflict DESCRIPTION:Course InformationPre-requisite OutlineCourse Information \nCOMMUNICATING THROUGH CONFLICT is a one-day intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule\nDays run from 8:00 am to 4:30 pm with an hour for lunch\, unless otherwise noted. \nSaturday\, May 1st \nCost\n$345 +gst \nHow to Register\nThis course is being held at the University of Alberta\, Faculty of Extension\, in downtown Edmonton\, Alberta.  Registration for this course will now be done through the University of Alberta\, Faculty of Extension website. Click here to register. \nCourse number: EXCPE 5351 \nPre-requisite \nThis course has no pre-requisites\, however\, Comfort in Conflict is recommended prior to attendance in this course. \nOutline \nOutline\nThis course qualifies for 7 CPD hours through CPHR Alberta \nAM \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\n\nPM \n\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nObjectives\nBy the end of the training day you will become familiar with and practice the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-7/ LOCATION:University of Alberta\, Faculty of Extension\, 10230 Jasper Avenue\, Edmonton\, Alberta\, T5J 4P6\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20210218T083000 DTEND;TZID=America/Edmonton:20210218T163000 DTSTAMP:20210124T185607Z CREATED:20200806T223343Z LAST-MODIFIED:20210124T185607Z UID:10000074-1613637000-1613665800@adrlearninginstitute.ca SUMMARY:Communicating Through Conflict DESCRIPTION:Course InformationPre-requisite OutlineCourse Information \nCOMMUNICATING THROUGH CONFLICT is a one-day intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule\nDays run from 8:30 am to 4:30 pm with an hour for lunch\, unless otherwise noted. \nThursday\, February 18th \nCost\n$345 +gst \nHow to Register\nThis course is being held at the University of Alberta\, Faculty of Extension\, in downtown Edmonton\, Alberta.  Registration for this course will now be done through the University of Alberta\, Faculty of Extension website. Click here to register. \nCourse number: EXCPE 5351 \nPre-requisite \nThis course has no pre-requisites\, however\, Comfort in Conflict is recommended prior to attendance in this course. \nOutline \nOutline\nThis course qualifies for 7 CPD hours through CPHR Alberta \nAM \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\n\nPM \n\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nObjectives\nBy the end of the training day you will become familiar with and practice the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-6/ LOCATION:University of Alberta\, Faculty of Extension\, 10230 Jasper Avenue\, Edmonton\, Alberta\, T5J 4P6\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20201020T180000 DTEND;TZID=America/Edmonton:20201027T213000 DTSTAMP:20200826T225246Z CREATED:20191217T181759Z LAST-MODIFIED:20200826T225246Z UID:10000068-1603216800-1603834200@adrlearninginstitute.ca SUMMARY:Communicating Through Conflict [Online] DESCRIPTION:Course InformationPre-requisite OutlineCourse Information \nCommunicating Through Conflict is an intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding. This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule\n\nTuesday\, 20 October 2020\, 6:00 pm – 9:30 pm\nTuesday\, 27 October 2020\, 6:00 pm – 9:30 pm\n\nCost\n$345 +gst \nHow to Register\nThis online course is being held through the University of Alberta\, Faculty of Extension.  Registration for this course will now be done through the University of Alberta\, Faculty of Extension website. Click here to register. \nCourse number: EXCPE 5351 \nPre-requisite \nThis course has no pre-requisites\, however Comfort in Conflict is recommended prior to attendance in this course. \nOutline \nOutline\nThis course qualifies for 7 CPD hours through CPHR Alberta \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nObjectives\nBy the end of the training day you will become familiar with and practice the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-5/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20200714T090000 DTEND;TZID=America/Edmonton:20200715T123000 DTSTAMP:20200512T233752Z CREATED:20191011T202229Z LAST-MODIFIED:20200512T233752Z UID:10000042-1594717200-1594816200@adrlearninginstitute.ca SUMMARY:Communicating Through Conflict [Online] DESCRIPTION:Course InformationPre-requisite OutlineCourse Information \nCOMMUNICATING THROUGH CONFLICT is an intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding. This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule\n\nTuesday\, 14 July 2020\, 9:00 am – 12:30 pm\nWednesday\, 15 July 2020\, 9:00 am – 12:30 pm\n\nCost\n$345 +gst \nHow to Register:\nThis online course is being held through the University of Alberta\, Faculty of Extension.  Registration for this course will now be done through the University of Alberta\, Faculty of Extension website. Click here to register. \nCourse number: EXCPE 5351 \nPre-requisite \nThis course has no pre-requisites\, however\, Comfort in Conflict is recommended prior to attendance in this course. \nOutline \nOutline\nThis course qualifies for 7 CPD hours through CPHR Alberta \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nObjectives\nBy the end of the training day you will become familiar with and practice the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-3/ LOCATION:Online Course\, Canada CATEGORIES:Communicating Through Conflict,Core Courses,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20200505 DTEND;VALUE=DATE:20200508 DTSTAMP:20200405T235554Z CREATED:20191217T175339Z LAST-MODIFIED:20200405T235554Z UID:10000059-1588636800-1588895999@adrlearninginstitute.ca SUMMARY:Communicating Through Conflict [Online] DESCRIPTION:Course InformationPre-requisite OutlineCourse Information \nCOMMUNICATING THROUGH CONFLICT is a one-day intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule\nTuesday\, May 5th\, 2020 6:00pm – 9:30pm \nThursday\, May 7th\, 2020 6:00pm – 9:30pm \nCost\n$345 +gst \nHow to Register\nThis online course is being held through the University of Alberta\, Faculty of Extension.  Registration for this course will now be done through the University of Alberta\, Faculty of Extension website. Click here to register. \nCourse number: EXCPE 5351 \nPre-requisite \nThis course has no pre-requisites\, however Comfort in Conflict is recommended prior to attendance in this course. \nOutline \nOutline\nThis course qualifies for 7 CPD hours through CPHR Alberta \nAM \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\n\nPM \n\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nObjectives\nBy the end of the training day you will become familiar with and practice the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-4/ CATEGORIES:Communicating Through Conflict,Online Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2019/12/Communicating-Through-Conflict-Online.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20200213T083000 DTEND;TZID=America/Edmonton:20200213T163000 DTSTAMP:20191217T234050Z CREATED:20191011T184918Z LAST-MODIFIED:20191217T234050Z UID:10000041-1581582600-1581611400@adrlearninginstitute.ca SUMMARY:Communicating Through Conflict DESCRIPTION:Course InformationPre-requisite OutlineCourse Information \nCOMMUNICATING THROUGH CONFLICT is a one-day intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \nSchedule:\nDays run from 8:30 am to 4:30 pm with an hour for lunch\, unless otherwise noted. \nThursday\, 13 February 2020 \nCost\n$345 +gst \nHow to Register\nWe are excited to have entered a partnership with the Governors of the University of Alberta for our Art of Conflict Resolution courses to be delivered through the University of Alberta\, Faculty of Extension\, in downtown Edmonton\, Alberta commencing January 2020.  Registration for these courses will now be done through the UofA website. Click here to register. \nCourse number: EXCPE 5351 \nPre-requisite \nThis course has no pre-requisites\, however Comfort in Conflict is recommended prior to attendance in this course. \nOutline \nOutline\nThis course qualifies for 7 CPD hours through CPHR Alberta \nAM \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\n\nPM \n\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nObjectives\nBy the end of the training day you will become familiar with and practice the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-2/ LOCATION:University of Alberta\, Faculty of Extension\, 10230 Jasper Avenue\, Edmonton\, Alberta\, T5J 4P6\, Canada CATEGORIES:Communicating Through Conflict,Core Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2016/03/110_image_original.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20191025T083000 DTEND;TZID=America/Edmonton:20191025T163000 DTSTAMP:20191008T154752Z CREATED:20181001T154717Z LAST-MODIFIED:20191008T154752Z UID:10000014-1571992200-1572021000@adrlearninginstitute.ca SUMMARY:Communicating Through Conflict DESCRIPTION:Registration is currently closed for this course. To be notified of the next course offering\, click here.\nCourse InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a one-day intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \n2019 SCHEDULE: \nDays run from 8:30 am to 4:30 pm with an hour for lunch\, unless otherwise noted. \nFriday\, 25 October 2019 \nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta \nAM \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\n\nPM \n\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Cecile Schultz \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict-2019-10-25/ LOCATION:St Albert Inn & Suites\, 156 Saint Albert Trail\, St. Albert\, AB T8N 0P5\, St. Albert\, T8N 0P5\, CA CATEGORIES:Communicating Through Conflict,Core Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2016/03/110_image_original.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Edmonton:20190622T083000 DTEND;TZID=America/Edmonton:20190622T163000 DTSTAMP:20190305T231722Z CREATED:20181001T154717Z LAST-MODIFIED:20190305T231722Z UID:10000013-1561192200-1561221000@adrlearninginstitute.ca SUMMARY:Communicating Through Conflict DESCRIPTION:Course InformationPre-requisite InstructorRegistration Cut-Off Cancellation PolicyCourse Information \nCOMMUNICATING THROUGH CONFLICT is a one-day intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life.  You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding.  It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication.  This course will include skills in listening\, questioning\, disclosing\, clarifying assumptions\, how to dialogue with dignity\, and speaking assertively. \n2019 SCHEDULE: \nDays run from 8:30 am to 4:30 pm with an hour for lunch\, unless otherwise noted. \nSaturday\, 22 June 2019 \nOBJECTIVES: \nBy the end of the training day you will become familiar with and practise the following skills: \n\nActively listen so others feel heard\nDemonstrate curiosity\nSpeak assertively\nListen to understand and speak to be understood\nDialogue with dignity\n\nOUTLINE: \nThis course qualifies for 7 CPD hours through CPHR Alberta \nAM \n\nThe KEN Principle\nA bit of foundation in emotional intelligence\nCognitive behaviour cycle\nRules of Engagement\nA flash of the obvious\nAssertive expression\n\nPM \n\nIntentional listening\nQuestioning\nPulling it all together to dialogue with dignity\n\nPre-requisite \nThis course has no pre-requisites. \nThis course can be taken as a stand-alone course or in combination with Comfort in Conflict\, Communicating Through Escalated Conflict\, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution. \nInstructor \nInstructor: Cecile Schultz \nRegistration Cut-Off \nThe idea of preventing someone from registering for a course makes us all crazy\, so we won’t do that.  However\, we need to order printing a week before the course and make final decisions about the number of coaches to bring in\, and confirm the size of the classroom being rented.  Therefore\, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course.  We will shut off online course registration a week before\, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register.  We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. \nCancellation Policy \nWe know life happens.  Sometimes schedules change or the universe interferes with your plans.  Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot.  If the universe doesn’t let you know until five or less days before the course\, then we will give you a full credit towards another course which you\, or someone you choose to transfer it to\, can use within a year.  If your financial situation is such that you just really need the money to be put back into your account\, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing. URL:https://adrlearninginstitute.ca/course/communicating-through-conflict/ LOCATION:St Albert Inn & Suites\, 156 Saint Albert Trail\, St. Albert\, AB T8N 0P5\, St. Albert\, T8N 0P5\, CA CATEGORIES:Communicating Through Conflict,Core Courses ATTACH;FMTTYPE=image/jpeg:https://adrlearninginstitute.ca/wp-content/uploads/2016/03/110_image_original.jpg END:VEVENT END:VCALENDAR