Leading Through Conflict 2-Day Workshop
May 23, 2019 @ 8:30 am - 4:30 pm
| $570.00LEADING THROUGH CONFLICT is our most sought after private offering and has been delivered to various municipal and provincial government employees. This two-day course is designed to enable Leaders to build their approach, skills, and confidence when dealing with conflicts among those who report to them. There is not a wasted minute in the two-days. You can be assured that what is taught can be applied in your workplace the next day. There is a week between Day 1 and Day 2 to give participants an opportunity to apply what they learn in Day 1 and build on that experience and receive customized learning on Day 2.
2019 SCHEDULE:
This is a two day course with one week in between. When you register, you will be registered for both days. The course will run from 8:30 am to 4:00 pm each day.
- Thursday, 23 May 2019 and Friday, 30 May 2019.
OBJECTIVES:
- To provide employees, with subordinates, the knowledge, skills, and tools they need to assess and address conflict among their direct reports.
- To understand some of the management myths that can cause conflicts to escalate
- To understand and overcome the fear of addressing conflict, by understanding which conflicts you have a responsibility to address and which ones you can simply keep an eye on.
- Provide a safe and enjoyable learning environment to take risks and gain some valuable skills with support from a professional, experienced instructional team.
- To answer your candid questions regarding how to deal with the difficult and complex interpersonal world of modern workplaces.
OUTLINE:
Day 1 – AM
- Recognize what conflict is and the signs indicating its presence
- Management myths that interfere with resolution
- Become familiar with how to stop the drama
- Discover ways to assess conflicts to determine how and when to get involved
- Gain confidence in identifying the issues and negotiables
- Discover how to surface underlying motivations of the disputing parties
- How to respond if it is not conflict but another issue that is causing conflict
- Receive tips on your role as a leader
- Enter the world of survival and empowerment mindsets.
Day 1 – PM
- Be Introduced to the CALM model of conflict resolution and how to use it as a Leader
- Become familiar with what the purpose is, when to use the model, and why you use it
- Clearly identify what you are going to have the parties resolve
- Learn how to introduce the idea of using the CALM model with the parties
- Learn and practise preparing each individual for the dialogue
- Learn and practise facilitating the CALM model
- Create an action plan for practise and application before Day 2
Day 2 – ALL DAY
- Debrief Day 1 learnings and questions
- Report in on your action plan
- Participate in practise session the the areas participants struggled with
- Participate in practise session of the model with deeper insight shared and practise of the skills and subtle intricacies that make the model work
Instructor: Paula Drouin – Paula draws on her twenty-one years of working predominately in workplaces as a mediator, investigator, negotiator, conflict assessor and trainer. This course is a culmination of knowledge and experience gain on the front-line of mediating workplace conflicts and working with leaders, HR and Unions in addressing conflicts. Paula has held the National Designation of Chartered Mediator for over eighteen years; holds the International Mediator Designation; and has a Master of Arts Degree in Human Security and Peace Building. She is well respected as a conflict resolution practitioner and course designer and facilitator provincially and nationally. Paula was one of the course designers and instructors for the Alberta Arbitration and Mediation Society Certificate Program (now known as ADR Institute of Alberta), she instructs for the Justice Institute of Alberta, Native Counselling Services of Alberta, and for various Universities locally, nationally and internationally. The community is fortunate to have these Paula’s expertise and this course made available for public registration.
The idea of preventing someone from registering for a course makes us all crazy, so we won’t do that. However, we need to order printing a week before the course and make final decisions about the number of coaches to bring in, and confirm the size of the classroom being rented. Therefore, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course. We will shut off online course registration a week before, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register. We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date.
We know life happens. Sometimes schedules change or the universe interferes with your plans. Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot. If the universe doesn’t let you know until five or less days before the course, then we will give you a full credit towards another course which you, or someone you choose to transfer it to, can use within a year. If your financial situation is such that you just really need the money to be put back into your account, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
