Communicating Through Escalated Conflict
May 15, 2021 @ 9:00 am - 4:30 pm
COMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a one-day journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses. Gain insight on what some of your key triggers are and how to manage your own emotional response. Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger.
Schedule:
Saturday, May 15, 2021, from 9:00 am to 4:30 pm MST with an hour lunch break.
Cost:
$345 +gst
How to Register:
This course is being held at the University of Alberta, Faculty of Extension, in downtown Edmonton, Alberta. Registration for this course will now be done through the University of Alberta, Faculty of Extension website. Click here to register.
Course number: EXCPE 5352
Pre-requisite: No pre-requisites however it is strongly recommended that you complete Communicating through Conflict before taking this advance communication course.
Instructor: Jaemi Bertrand – Jaemi coaches and instructs in a variety of settings including the ADR Learning Institute (ADRLi), the University of Alberta School of Business, ADR Institute of Alberta (ADRIA) and NAIT, with a focus on the topics of conflict resolution and working with emotion. Jaemi’s practice includes workplace mediation, Civil mediation with Alberta Justice, as well as community mediation centred on youth.
OUTLINE:
This course qualifies for 7 CPD hours from CPHR Alberta
AM
- Understanding anger
- Meeting the animal within
- Survival Cycle
- Empowerment Cycle
- Defusing yourself
PM
- Understanding the angry outbursts in others
- Defusing anger
- Setting limits on expressions of anger
- Disengaging
OBJECTIVES:
- Understand anger and the role it plays
- Identify your triggers
- Learn to de-escalate yourself
- Defuse another person’s anger
- Set limits on expressions of anger
- Disengage
