Communicating Through Escalated Conflict
July 18, 2019 @ 8:30 am - 4:30 pm
| $285.00COMMUNICATING THROUGH ESCALATED CONFLICT – Everything you ever wanted to know about managing anger. This course is a one-day journey through the world of emotional outbursts. Explore why humans are wired to avoid or attack and what triggers those responses. Gain insight on what some of your key triggers are and how to manage your own emotional response. Learn how to defuse emotional outbursts in others and ways to set limits on their expression of anger. SCHEDULE: Thursday, 18 July 2019, from 8:30 am to 4:30 pm with an hour lunch break. OBJECTIVES: OUTLINE: This course qualifies for 7 CPD hours from CPHR Alberta AM PM Pre-requisite: To get the most out of this course, we recommend Communicating Through Conflict, or some prior communication skills training. However, this course can be taken as a stand-alone course.If you attend the two communication courses, Communicating Through Conflict and Communicating Through Escalated Conflict, in combination with Comfort in Conflict and Confidence in Conflict, you will earn a Certificate in The Art of Conflict Resolution. Instructor: Paula Drouin – Paula draws on her past experiences working in a maximum security prison and in Edmonton’s inner city to create links between theory and practice. She has delivered workshops on this topic to Correctional Officers, Police, Fire, EMS, and as part of Peacemaker and Mediator training. The idea of preventing someone from registering for a course makes us all crazy, so we won’t do that. However, we need to order printing a week before the course and make final decisions about the number of coaches to bring in, and confirm the size of the classroom being rented. Therefore, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course. We will shut off online course registration a week before, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register. We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date. We know life happens. Sometimes schedules change or the universe interferes with your plans. Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot. If the universe doesn’t let you know until five or less days before the course, then we will give you a full credit towards another course which you, or someone you choose to transfer it to, can use within a year. If your financial situation is such that you just really need the money to be put back into your account, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.
