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Comfort in Conflict

January 23, 2019 @ 8:30 am - 4:30 pm

| $570.00

Course Information

This course normalizes conflict. It aims to take fear and helplessness out of addressing the conflicts in your life, at home or at work. Becoming comfortable with conflict requires an understanding of what it is, the purpose it serves, how it expands and contracts, how people respond, and learning the skills and steps for resolution. We will provide a supportive, inspirational training space for you to learn and practice the foundational skills and models you need to get started. You will be supported by the ADRLI Course Facilitation Team made up of the instructor and coaches.

Schedule:

Wednesday, 23 January 2019 8:30 AM – 4:30 PM MST
Thursday, 24 January 2019, 8:30 AM – 4:30 PM MST

Course Outline:

This course qualifies for 13 CPD hours from CPHR Alberta

Day 1

Gain a shared understanding of conflict and its purpose.
Become familiar with dispute resolution options.
Recognize the difference between positional and collaborative approaches.
Become aware of the five conflict management styles and when they are most effective.
Learn approaches to prevent or resolve conflicts in four key areas: internal conflicts; clearing the air; giving and receiving feedback, and to resolve an interpersonal conflict.

Day 2

Gain an understanding of the difference between Dialogue and Debate.
Learn the step-by-step CALM Model for resolving conflicts.
Understand what underlying needs are and how to use them to build resolution.
Practise the CALM Model in role plays with supportive coaches.

Pre-requisite

No pre-requisite. This course can be taken as a stand-alone course or in combination with Communicating through Conflict, Communicating through Escalated Conflict, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution.

Instructor

Instructor: Paula Drouin – Paula draws on her past experiences working in a maximum security prison and in Edmonton’s inner city to create links between theory and practice. She has delivered workshops on this topic to Correctional Officers, Police, Fire, EMS, and as part of Peacemaker and Mediator training.

Registration Cut-Off

The idea of preventing someone from registering for a course makes us all crazy, so we won’t do that. However, we need to order printing a week before the course and make final decisions about the number of coaches to bring in, and confirm the size of the classroom being rented. Therefore, we hope you will register as soon as possible (knowing we’ll be kind and easy to deal with if you have to cancel) and in exchange we will keep registration open until the day before the course. We will shut off online course registration a week before, however you can just give us a call at 780-460-7599 or send an email to admin@adrlearninginstitute.ca to register. We will confirm your registration and make sure we have all the materials you will need when you arrive on the course date.

Cancellation Policy

We know life happens. Sometimes schedules change or the universe interferes with your plans. Please provide us with as much notice as possible so we can provide you with a full refund and hopefully fill your spot. If the universe doesn’t let you know until five or less days before the course, then we will give you a full credit towards another course which you, or someone you choose to transfer it to, can use within a year. If your financial situation is such that you just really need the money to be put back into your account, then give us a call and we will provide a refund less any admin costs incurred through Pay Pal or Invoicing.

Comfort in Conflict