It is the time of year for making resolutions. Health, fitness, happiness, work-life balance, eating right, getting more exercise, more sleep, spending more time with family and friends…and the list goes on. If finding, creating, maintaining, or achieving healthy relationships was one of your resolutions then becoming comfortable and confident resolving conflicts could mean the difference between success and failure.
How conflict resolution savvy are you? Have you mastered the micro-skills required to journey through conflict? Are you confident that you have a framework that will provide the route from simply arguing issues to resolving them? Answer the following questions to rate your CONFLICT RESOLUTION FITNESS TEST© ADR Learning Institute 2019:
| Questions |
Most Often 5 points |
Sometimes
3 points |
Rarely 1 point |
|---|---|---|---|
| EMOTIONAL FITNESS | |||
| Are you able to recognize what you are feeling as you are feeling it? | |||
| Are you able to manage your emotions appropriately? | |||
| Are you able to manage the emotional outbursts of others? | |||
| TOTALS FOR PART 1 | |||
| COMMUNICATION FITNESS | |||
| While in conflict, do you listen so others feel heard? | |||
| Do you demonstrate curiosity by using open questions? | |||
| Do you clarify assumptions? | |||
| Do you speak assertively? | |||
| Do you share your perspective so others will understand? | |||
| TOTALS FOR PART 2 | |||
| RESOLUTION MODEL FITNESS | |||
| Do you set an appropriate tone for difficult conversations? | |||
| Are you able to work with the other to clearly define the issues to resolve? | |||
| Are you able to questions, share, and listen for the needs and values underlying solutions? | |||
| Are you able to generate many possible solutions, rather than convincing the other of your solution? | |||
| TOTALS FOR PART 3 |
