Communicating Through Conflict is a one-day intensive deep dive into the key communication skills effective for preventing and resolving conflicts in your personal and work life. You will have an opportunity to learn and practice skills that are time tested for clearing the air and creating understanding. It is one day that could positively impact every relationship in your life and reduce relationship stress and miscommunication. This course will include skills in listening, questioning, disclosing, clarifying assumptions, dialoging with dignity, and speaking assertively.
This course has no pre-requisites, however Comfort in Conflict is recommended prior to attendance in this course.
By the end of the training day you will become familiar with and practise the following skills:
- Actively listen so others feel heard
- Demonstrate curiosity
- Speak assertively
- Listen to understand and speak to be understood
- Dialogue with dignity
This course qualifies for 7 CPD hours through CPHR Alberta
AM
- The KEN Principle
- A bit of foundation in emotional intelligence
- Cognitive behaviour cycle
- Rules of Engagement
- A flash of the obvious
- Assertive expression
PM
- Intentional listening
- Questioning
- Pulling it all together to dialogue with dignity
Cost: $325 +gst
