This course normalizes conflict. It aims to take fear and helplessness out of addressing the conflicts in your life, at home or at work. Becoming comfortable with conflict requires an understanding of what it is, the purpose it serves, how it expands and contracts, how people respond, and learning the skills and steps for resolution. We will provide a supportive, inspirational training space for you to learn and practice the foundational skills and models you need to get started. You will be supported by the ADRLI Course Facilitation Team made up of the instructor and coaches.
This course has no pre-requisites.
This course can be taken as a stand-alone course or in combination with Communicating Through Conflict, Communicating Through Escalated Conflict, and Confidence in Conflict to earn a Certificate in The Art of Conflict Resolution.
This course qualifies for 13 CPD hours from CPHR Alberta
Day 1
- Gain a shared understanding of conflict and its purpose.
- Become familiar with dispute resolution options.
- Recognize the difference between positional and collaborative approaches.
- Become aware of the five conflict management styles and when they are most effective.
- Learn approaches to prevent or resolve conflicts in four key areas: internal conflicts; clearing the air; giving and receiving feedback, and to resolve an interpersonal conflict.
Day 2
- Gain an understanding of the difference between Dialogue and Debate.
- Learn the step-by-step CALM Model for resolving conflicts.
- Understand what underlying needs are and how to use them to build resolution.
- Practice the CALM Model in role plays with supportive coaches.
Cost: $570 +gst
Two-day course
